Protecting You, Your Property, and Your Business.

common ISSUES FROM POWER A OUTAGE

IN MOST CASES, A TECHNICIAN FROM MIDWEST PROTECTION SERVICES WILL NOT BE ABLE TO FIX ISSUES LISTED BELOW, AND SHOULD WAIT UNTIL BOTH POWER AND COMMUNICATIONS ARE RESTORED


1. If you do not have power to your building, your fire alarm will most likely be in trouble and may be beeping. unfortunately, a technician from midwest protection services (mps) can not help in this situation.

  a. most system batteries are designed to last for 24 hours in standby mode and 5 minutes in alarm.

  b. a reset of the system will not fix this issue. 

  c. the building owner or property manager may have access to the panel and can silence or (ack acknowledge) the system to stop the beeping for up to 24 hours, each time. do not reset AS IT WILL ONLY START OVER.

  d. if you are a tenant, please call your property manager to let them know your system is beeping, mps technicians can only respond to services calls authorized by our subscribers.

  E. when power restores, it may take up to 24 hours for the system to recharge the batteries and clear the trouble.

  F. if after 24 hours of restored power, the system is still in trouble, the building owner/PROPERTY MANAGER should call FOR SERVICE.


2. phone lines and communications systems are down.

  a. if your phone lines are out, your system could be in a "comm fault" notifying you of the issue.

  b. a reset of the system will not fix this issue. 
  c. the building owner or property manager may have access to the panel and can silence or (ack acknowledge) the system to stop the beeping for up to 24 hours, each time.

  d. in some cases, the communication system can "come and go" causing the system to temporarily restore, then return to a trouble condition in a frustrating cycle of troubles. unfortunately, a technician from midwest protection services (mps) can not help in this situation and the phone company will need to fix the situation.

  e. most systems will "time-out" after a specific number of calls, so that it does not continuously  "tie-up" the phone system and will only clear at the next successful signal transmission (which may be 24 hours at the next timer test)

  F. once phone lines have been restored, in some cases the building owner or property manager may have to reset the phone modem to restore the communications system. (some modems require a battery to be removed as well as power.)